Tamimi Markets is one of Saudi Arabia’s leading supermarket chains, dedicated to delivering a wide range of high-quality products and services to its customers.
By accessing or using Tamimi Markets’ services, you acknowledge and agree to the practices described in this Privacy Notice. If you have any inquiries or require further information regarding our privacy practices, you may contact us at the contact details provided below.

Contact Details

Involved Department/Team:Information Technology Department/ Ecommerce Team

Address:King Abdul Aziz Road, Ar Rakkah Al Janubiyah Al Khobar Saudi Arabia

Phone Number:+966138315143

Email:dataprotection@tamimimarkets.com

License or Commercial Register:2050079303

Date of Last UpdateThe Privacy Policy was last updated on 13/09/2024.

1. What is the purpose of this Privacy Notice?

This Privacy Notice informs you how Tamimi Markets, as the controller of your personal data, collects, manages, protects, and processes your information. It applies to all personal data collected from our customers, whether obtained online, in-store, or through other interactions.

This notice is in line with the Kingdom of Saudi Arabia’s Personal Data Protection Law (PDPL), enacted by Royal Decree No. (M/19) issued on 16/09/2021 and amended by Royal Decree No. (M/148) on 27/03/2023.

2. Who is the Controller of your Personal Data?

Tamimi Markets is the legal entity responsible for the collection, use, and protection of your personal data. As the data controller,we determine the purposes and means of processing your personal data.

3. What Personal Data do we collect about you?

Tamimi Markets collects specific personal data to support our operations and provide high-quality services. The categories of data we collect from our customers includes:

Personal Information: Names, email addresses, phone numbers,physical addresses, gender, nationality and customer identification numbers.
Transaction Details: Purchase history, order details, payment information, and billing records.
Location Data: Geographic locations for order fulfillment and delivery services.
Loyalty Program Data: Membership details, rewards points, and usage history.
Customer Behavioral and Preference Data: Shopping preferences and behaviors such as items added to and abandoned in shopping carts.
Online Interaction Data: Browsing history, preferences, and interactions with our digital platforms.
Device Information: Types and specifications of devices used to access our services.
Feedback and Survey Data: Responses and insights from customer surveys and feedback mechanisms.
Security Information: CCTV footage for ensuring the safety and security of our premises and customers.
Customer Service Interaction Records: emails from interactions with our customer service, including communications via emails and calls.
Social Media Interactions: Data from your interactions with our social media channels

Methods of Data Collection

Tamimi Markets employs various methods to collect personal data, ensuring accuracy and compliance with legal standards:

Direct Collection: Through customer interactions on our website, mobile apps, at physical stores, during promotional events, and through customer service engagements
Automated Collection: Using cookies and similar tracking technologies that collect information about your interactions with our website and applications.
Third-Party Sources: We may receive your personal data from business partners, external agencies and public sources to facilitate and enhance the services we offer. This includes information received from marketing initiatives, social media comments, and delivery providers.

4. How do we use your Personal Data?

Tamimi Markets utilizes the collected personal data for multiple purposes, aligned with our operational, regulatory, and strategic objectives:

Business Operations and Order Fulfillment: To process and deliver orders efficiently, ensuring customer satisfaction and timely service.
Customer Support: To provide responsive and effective assistance, resolving queries and enhancing customer service experiences.
Business Development: To analyze customer behaviors and preferences, supporting our marketing and strategic business initiatives.
Operational Excellence and Compliance: To improve operational efficiencies, ensure service quality, and adhere to legal standards, particularly the KSA PDPL.
Security and Safety: To ensure the safety of our premises, we utilize CCTV surveillance systems which provide a secure shopping environment and enhance the safety of all our customers.
Marketing, Loyalty Program, and Communications: To manage our loyalty program, conduct marketing campaigns, and communicate with customers regarding offers and news

5. Legal Bases for Processing your Data

Tamimi Markets processes personal data based on several legal grounds to ensure compliance with the law:

Consent: We obtain explicit consent for certain processing activities, especially those not directly related to the fulfillment of contracts or legal obligations.
Contractual Necessity: Processing your data is necessary to fulfil the contract we have with you when you place an order or register for an account.
Legal Obligation: Processing necessary to comply with our legal obligations, including but not limited to tax, labor, and corporate laws.
Vital Interests: Occasionally, we process data necessary to protect the vital interests of individuals, such as in emergency medical situations.
Legitimate Interests: We process data based on legitimate business interests, such as preventing fraud, ensuring network and information security, and conducting business management activities, provided such processing does not outweigh your rights and freedoms.

6. How do we protect your Personal Data?

At Tamimi Markets, safeguarding your personal data is a priority we take very seriously. We are committed to implementing comprehensive security measures—both technical and organizational—to protect your data from unauthorized access, alteration, and misuse. Technical Security Measures:

Data Storage Encryption: All sensitive personal data transmitted to and stored on our systems is encrypted using advanced encryption technologies.
Access Controls: We strictly limit access to personal data to authorized personnel only, based on their role and necessity to engage with the data.
Secure Infrastructure: Our network and data storage solutions are protected with industry-standard firewall and antivirus software, alongside intrusion detection systems to prevent unauthorized access.
Regular Security Assessments: We conduct periodic security assessments and penetration testing to identify and address potential security vulnerabilities.

Organizational Security Measures:

Data Privacy Policies and Training: We enforce comprehensive data privacy policies and ensure that all employees are trained regularly on the importance of personal data protection and security best practices.
Confidentiality Agreements: All our employees, contractors, and third-party service providers are required to sign confidentiality agreements that bind them to maintain the secrecy and security of all personal data.
Physical Security: Our facilities are secured with ID cards, biometrics, and constant surveillance to ensure that only authorized personnel can access data sensitive areas.
Vendor Management: Third-party vendors are rigorously screened and bound by contracts that enforce our data protection standards.
Incident Response Management: A structured incident response protocol is in place, detailing procedures for addressing any data security incidents. This includes immediate actions to manage and contain potential breaches and ensuring proper escalation and response without undue delay.

7. Who do we share your Data with?

Tamimi Markets shares your personal data with specific categories of recipients to facilitate business operations and comply with legal requirements:

Service Providers and Professional Partners: This includes IT and logistics providers like cloud services and delivery partners, as well as professional firms such as law firms and financial auditors who support our business operations.
Government and Regulatory Authorities: To comply with legal obligations or in response to legal requests.
Financial Institutions and Payment Processors: For processing transactions and managing financial operations
Marketing and Advertising Partners: To conduct marketing and promotional campaigns.

Third-Party Transfers

Data shared with third parties is strictly governed by privacy agreements that ensure these parties adhere to confidentiality and data protection standards comparable to those followed by Tamimi Markets. We ensure that:

All third parties are carefully vetted and bound by contractual safeguards such as Data Processing Agreements (DPAs) to ensure data protection.
Data transfers are limited to what is necessary for the services they provide.

International Transfers

In instances where your personal data is transferred across borders, Tamimi Markets takes the following precautions:

When transferring personal data internationally, we employ strict safeguards to ensure the protection of your data across borders. We enter into Data Processing Agreements (DPAs) with all third parties handling your data outside the Kingdom of Saudi Arabia (KSA), requiring them to maintain the same level of data protection that Tamimi Markets adheres to.

Additionally, we only transfer data to countries that are recognized by the Saudi Data and Artificial Intelligence Authority (SDAIA) for having adequate data protection laws. For transfers to countries without such recognition, we conduct Transfer Impact Assessments (TIAs) to evaluate and mitigate potential risks. We also use Standard Contractual Clauses (SCCs) and, where applicable, Binding Corporate Rules (BCRs), which are approved by regulatory authorities to ensure compliance with KSA PDPL.

8. How long will your Personal Data be retained by us?

Tamimi Markets retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Here’s how we determine retention periods for different types of personal data:

Operational Necessity: We retain your data for as long as needed to provide you with services and to conduct our business operations efficiently.
Legal Compliance: Certain types of data are retained for specific periods as required by law or other regulatory guidelines.
Marketing and Communications: Data used for marketing purposes is kept until you request that we stop contacting you.

Upon expiration of the retention period, personal data is securely deleted or anonymized, ensuring it can no longer be linked back to an individual.

9. How do we use Cookies?

At Tamimi Markets E-commerce Website, we utilize cookies to enhance your online shopping experience, maintain the functionality of our website, and improve our services:

Essential Cookies: These cookies are crucial for the operation of the Tamimi Markets online portal. They remember your selected country and store preferences, ensuring that the portal displays the correct content and settings based on your location.
Functionality Cookies: Functionality cookies on the portal allow us to store and recall your language settings, providing you with a seamless experience tailored to your preferred language.

Managing Cookie Preferences

You can manage your cookie preferences through your browser settings at any time. Here’s how you can control or opt out of cookies:

Browser Settings: Most browsers allow you to refuse cookies or delete cookies through their settings preferences. However, disabling cookies may affect the functionality and service offered on our websites.
Consent Management: On your first visit to our website, you will be prompted to accept or reject non-essential cookies. You can change your preferences at any time by accessing the cookie settings available on our website.

10. What are your Rights regarding the processing of your Personal Data?

At Tamimi Markets we respect your privacy and provide you with the ability to exercise them according to the Kingdom of Saudi Arabias Personal Data Protection Law (KSA PDPL). Following are the rights available to you:

Right to be Informed: You have the right to be informed about how we collect your personal data, the legal basis for collection and processing, how such data is processed, stored, destroyed, and to whom it will be disclosed. You can access all these details through our Privacy Policy or contact us for further information.
Right to Access to Your Personal Data : You have the right to access your personal data that we hold through means provided by us that allow for automatic access without needing to make a formal request.
Right to Request Access to Your Personal Data : You can request to obtain your personal data held by Tamimi Markets at any time and obtain a copy of this data in a clear and readable format.
Right to Correct Personal Data : If you find that any of the personal data that we hold about you is inaccurate, incomplete, or outdated, you have the right to request its correction or update.
Right to Request Destruction of Personal Data : You may request the destruction of your personal data when it is no longer needed for the purposes for which it was collected. We will review such requests and take appropriate action, adhering to legal and regulatory requirements.
Right to Withdraw Consent : You may withdraw your consent for the processing of your personal data at any time, unless there is a legal basis that requires otherwise. This withdrawal will not affect the lawfulness of processing based on your consent before its withdrawal. requirements.
Right to File a Complaint : If you believe that Tamimi Markets has not complied with the Personal Data Protection Law, you have the right to file a complaint with us. If you are not satisfied with the outcome, you may escalate your complaint to the Saudi Data & Artificial Intelligence Authority (SDAIA).
Right to Claim Compensation: You are entitled to claim compensation for any material or moral damage resulting from a violation of the Personal Data Protection Law and its implementing regulations.

Exercising Your Rights

To exercise any of these rights, please contact us via dataprotection@tamimimarkets.com We may request specific information from you to help us confirm your identity and facilitate your right to access your personal data (or to exercise any of your other rights).

You will not be required to pay any fees in return for exercising your rights. In case of submitting a request for exercising your rights, you will receive a response within 30 days from the date of receipt of your request.

11. What if you have questions or want further information?

For further details regarding the processing of your Personal Data and how to exercise your rights, you can contact the Personal Data Protection Officer at Tamimi Markets using the below mentioned contact details.

Personal Data Protection Officer
NameNora Albati
Email:Nalbati@tamimimarkets.com
Phone:0508422500

Complaint or Objection Filing Method

If you have any concerns, or if we do not comply with the Personal Data Protection Law, you can file a complaint with our IT Department using the following channel:

Email: dataprotection@tamimimarkets.com

If you are not satisfied with how we process your complaint, or if we fail to respond within 30 days, you can file a complaint to the Competent Authority Saudi Data & AI Authority (SDAIA).

SDAIA Address: Kingdom of Saudi Arabia, Riyadh.

SDAIA Website:.

Saudi Data & AI Authority (sdaia.gov.sa).

National Data Governance Platform “DGP” (dgp.sdaia.gov.sa).

12. Changes in Privacy Notice

Tamimi Markets reserves the right to update or modify this Privacy Notice at any time to reflect changes in our data processing practices, changes in law, or adjustments in our business operations.