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Shop.tamimimarkets.com is owned and operated by Tamimi Markets. This policy explains how Tamimi Markets may use information collected about website users. Please read this policy carefully. By accessing the website, users confirm they understand and agree to these terms and conditions.Use of the website is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" as per local Contract Acts are not eligible to use the website.If you are a minor (i.e. under the age of 18 years), you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.Guidelines for collecting and using information on the shop.tamimimarkets.com website:This privacy statement applies solely to information collected by this website.Tamimi Markets does not sell, or share, customer’s personal information unless required to by law.Tamimi Markets uses IP addresses to analyze trends, administer the site, track users’ links, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.This website may contain links and resources to other websites and Tamimi Markets is not responsible for the privacy practices of such other sites. Users are encouraged to read the privacy statements of these websites regarding their use of personally identifiable information.This website takes every precaution to protect users’ information. When users submit sensitive information via the website, the information is protected both online and offline.Tamimi Markets’ privacy policy is subject to change and users are advised to check this page for the latest updates.A. Collection of Website User InformationTamimi Markets may collect information about users when they:Visit or interact with the website and other Tamimi Markets e-properties.Register to create an account on the website.Take part in promotions, customer surveys and questionnaires.Interact with Tamimi Markets through other means, such as store visits and phone calls.Tamimi Markets uses “cookies” to recognize users when they use or return to the website. This is done to provide a continuous and more personalized shopping experience for users. A cookie is a small text file that a website or email may save to the user’s browser and store on the user’s hard drive, which includes the pages visited on the website, the user’s web address, and the user’s type of browser. This information helps Tamimi Markets customize the user’s website experience and provide more relevant marketing messages. In order to provide the best guest experience possible, this information also is used for internal reporting and analysis purposes, such as how users browse the website, performance measurements for marketing efforts, and users’ response to those marketing efforts.Tamimi Markets has automatic access to receive and collect certain anonymous information in standard usage logs through a web server, obtained from cookies sent to users’ browsers from web server cookies stored on users’ hard drives, including but not limited to:Computer identification information.IP address assigned to every user’s computer.The domain server through which the user accesses the website.The user’s type of computer.The user’s type of web browser.Tamimi Markets also collects personally identifiable information that users choose to provide while they are on the website, including:First and last name.Email address.Contact details, including phone numbers.PIN/ZIP code.Demographic profile (such as age, gender, occupation, education and address).Personal preferences and interests.Opinions about services, products, and features on the website and in the stores.Tamimi Markets may also collect the following information about:The pages users visit/access.The links users click on in the website.The number of times users access the page.Items users view, add to a shopping list, or select for purchase.Other websites users open simultaneously while browsing this one.Tamimi Markets collects information about users when they:Purchase, order, return, exchange or request information about products and services in stores, on the website, or on mobile applications.Create a Tamimi Markets online account.Visit the website or participate in interactive features of the site or mobile applications, such as product reviews or the weekly ad.Use a social media service, such as Tamimi Markets’ Facebook page or YouTube channel.Create a shopping list.Sign up for e-mails, mobile messages, or social media notifications from Tamimi Markets.Respond to a survey or participate in a focus group.Conduct a transaction where information is provided by the user.Provide comments, suggestions, or other feedback.B. Use of Information CollectedTamimi Markets may use information collected on the website to:Manage and improve the website.Personalize services to users.Administer and operate user accounts.Tell users about important changes to the website and services.Understand users’ shopping behavior to develop and improve products and services.Manage promotions, customer surveys and questionnaires.Please note that:Tamimi Markets is the sole owner of user information collected at different points on the website.Tamimi Markets will collect personally identifiable information about users only as part of a voluntary registration process, guest check out, online survey, or any combination of these activities.Tamimi Markets may send users updates upon registration, updates regarding status of orders, and promotional emails about new products, special offers, etc.Tamimi Markets does not share or rent users’ information with third parties accept agents and alliance partners.Tamimi Markets shares email addresses with agents and alliance partners who use the email address to confirm deliveries, send notices and offer services related to the service.Tamimi Markets does not rent, sell or share users’ personal information and will not disclose any personally identifiable information to any other third parties unless required by special circumstances such as compliance with subpoenas, court orders, or requests/orders from legal authorities or law enforcement agencies requiring such disclosure.Users may offer their views, suggestions, and comments, if any, by submitting an online feedback form.C. Website SecurityYou are prohibited from violating or attempting to violate the security of the website, including without limitation:Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, and "flooding", "spamming," mail bombing "or crashing".Sending unsolicited email, including promotions and/or advertising of products or services.Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website. The website will investigate occurrences that may involve such violations and cooperate with law enforcement authorities in prosecuting users who are involved in such violations.D. Electronic communicationAs you use the website and communicate with us electronically, you also consent to receive communications from us electronically, by means of emails, newsletters or by posting notices such as disclosures on the website. You agree that any communication that we provide to you electronically satisfy any legal requirement, as in writing.We may monitor, record, store and use any telephone, email or other electronic communications with Your Information for training purposes, to check instructions given to us and to improve the quality of our customer service.E. My shopping cartWe reserve the right, at our sole discretion, to limit the quantity of items selected per client, per household or per order on "My shopping cart". Your shopping cart capacity is limited to a maximum quantity of two (2) pieces per exclusive offer.The said limitations may be applicable to orders placed by using the same account, the same credit card, the same IP address and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.F. Products information, stock and pricingWhile the website strives to provide accurate products information (such as stock availability, pricing, products features, images and specifications) and services information, typographical errors may occur.The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate.Publishing any form of product/service information (including -but not limited to- marketing proposal, ads, offers, magazines and flyers) on the website does not guarantee stock, offer and price availability online or in store.Errors may occur in the process of providing product/service and pricing information on the website. The website cannot confirm the pricing and total cost of a product/service until online checkout is completed. In the event that a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, the website have the right, to either contact you for instructions or cancel your order and notify you of such cancellation. In the event that we accept and process your order online, the total cost will be debited to your credit card account and notifying you by email that the payment has been processed.Store prices will sometimes differ from the website prices and/or vice versa.Stock availability and pricing are subject to change without prior notice.G. Amendment of the Terms and ConditionsShop.tamimimarkets.com may at any time modify the Terms and Conditions of the Website without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on our website. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.Tamimi Markets reserves the right to change these Terms and Conditions at any time.
Exchange and return PolicyYour satisfaction with items purchased in our stores is important to us. Returns, refunds and exchanges are subject to the following company policies:
  • The original purchase receipt must be provided at the time of return.
  • The item must be in its original package and in good and Saleable condition, unless the product was defective and damaged prior to sale.
  • The item must be returned within 7 days of purchase.
  • Perishable items cannot be returned, unless they were rotten/damaged prior to purchase.
  • Clothing, newspapers, magazines, books and other items of personal nature cannot be returned.
Payment Methods"shop.tamimimarkets.com" provides the possibility to purchase product(s) online and to settle payment online or to pay on delivery based on shipping/delivery method available in Saudi Arabia. Payment transactions including authorizations and settlements will be in Saudi Riyals.We accept the following modes of payment:
  • CASH ON DELIVERYWith COD you can pay in cash at the time of actual collection of your order from the store, without requiring you to make any advance payment online. It is strictly a cash-only payment method. Foreign currency cannot be used to make a COD payment. Only Saudi Arabian Riyals (SAR) are accepted.
  • CREDIT CARDWe accept payments made using Visa, MasterCard & American Express. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card) along with your billing address. Your card will be charged once your order is picked and you will be notified by SMS.
  • DEBIT CARDWe accept MADA cards issued in Saudi Arabia. To pay using your debit card, you will have to select this payment method at Checkout, then once your order picking is done, you’ll be receiving an email along with an SMS with a link to fill all your MADA card details; card number, expiry date, three-digit CVV number & billing address. You will then be redirected to your bank's secure page for entering your One Time Password to complete your payment.
  • Tamimi Markets E-WalletYou will be able to use your point’s redeemed balance online as well, simply select e-Wallet as your method of payment, amount will be directly deducted from your e-wallet and you can pay the remaining balance if any at the moment of order delivery.
  • Tamimi Markets GIFT CARDYou can also pay using Tamimi Markets Gift Cards. Gift Cards are available at Tamimi markets in the denomination of 50 SAR, 100 SAR, 250 SAR, or 500 SAR. Simply add your gift card back side serial number at the Checkout page and submit your order. Gift Card balance will be directly updated.
Important Notes:
  • For online payment transactions, customer will receive on order acknowledgment once the payment has been authorized. We cannot accept any liability if payment is refused or declined by the credit card supplier for any reason. You should check your bank credit card supplier for that.
  • We do not store your credit card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them. Communication to and from the service provider’s site are encrypted too.
  • We cannot provide any of your payment information obtained via the web to other companies or individuals unless required to by law. This information is processed by our payment merchant.
  • Credit card details provided by you for benefiting from the online service will be truthful, valid and accurate and you shall use the credit card which is lawfully owned by you. The said information will not be utilized and shared by the online service with any of the third parties unless required for fraud verifications or by law, regulation or court order. The online service will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.
  • Using the online payments facility of the website indicates that you accept these terms. If you do not accept these terms, please do not use this facility.
Order cancellation by Tamimi MarketsTamimi Markets reserves the right to cancel the order due to any of the following reason:
  • Payment rejection.
  • Orders placed during prices changes, or orders placed on products with wrong prices changes.
  • Orders placed during stock changes.
  • Order didn't meet any of our e-shopping site terms & conditions.
  • Wrong delivery address given by customer or wrong contact details or due to customer is not reachable.
  • In the event that we are unable to supply the full or portion of the order, we will inform you accordingly. A full or portion refund will be given -through the selected method of payment- where you have already been charged for.
Order cancelation by CustomerTo process cancelation of an order, please contact us. You can cancel the order due to any of the following reason:
  • The order is not picked on time.
  • The order is not ready to be collected on the requested timeslot.
  • Order received by you does not match with what you have ordered.